Water / Sewer Accounts

For questions about water bills or water usage please email Utility Billing or call (540) 347-2678. For after-hours emergencies, please call (540) 347-1100.

Water Leaks

If you are experiencing low or no water pressure or if you see water bubbling up in the street or at your meter box, please call the Town Office at (540) 347-2678 during business hours or (540) 347-1100 after hours and advise the operator of the problem.

If you suspect a water leak in your home, one of the most common places for a leak that is not always apparent is a (Leaking Toilet).   You may also have an underground leak.

WaterWiser Drip Calculator - Measure and Estimate Water Wasted Due to Leaks.

WATER LEAK POLICY

Service Line Illustration (GIF)

If a leak has been confirmed and repaired,  you may request a water bill adjustment by submitting a letter of request to the Town's Water Technician.  Upon review of this letter, you may receive an adjustment.

This policy does not include irrigation systems, toilets, hot water tanks, or any other plumbing inside or outside the house.

A field check will be made to verify that the leak was repaired and to obtain the current meter reading.

There are some limited adjustments available for situations of extreme usage for internal leaks.  See the leak adjustments guidelines (PDF).