Commercial Accounts

Open a New Service Account for Commercial Accounts

To request a new service account, you can provide the information by telephone at (540) 347-2678 between the hours of 8:30 AM to 4:30 PM. You can also download the Commercial Service Account Request Form (PDF) and return it to us in person or by emailing it to our offices.


An account setup fee of $25 and a security deposit of $150 must be paid within 10 days after the service start date. Security deposits will never appear on your water bill.

Required Information

You will be asked to provide the following information:

  • Service address
  • Name(s) to appear on your account
  • Your federal tax ID or social security number
  • Your telephone number(s) 
  • Your email address
  • Your mailing address (if different from the service address)
  • The date service should begin - please note that we do not schedule service requests on weekends or holidays - processing of new account requests will take 1 to 2 business days.
  • Name and phone of the person making the request.

Remitting Forms

To remit the forms:

If delivering in person, our office hours are 8:30 AM to 4:30 PM, Monday through Friday. You may also use our night depository drop box located behind 21 Main Street if it is after hours.