Closing Accounts

Please contact the Town at least 2 business days before your account end date so a meter reading can be scheduled. As long as the account is in your name, you are responsible for all billing.

To notify the Town, email us with the following information:

  • Your name 
  • Contact number
  • Account number
  • Service address
  • The cutoff date (the date you will no longer require water)
  • A new billing address for your final bill, or refund.

Final readings cannot be scheduled on weekends or holidays. If you give a date that is on a weekend or holiday, the first business day following your request will be the date your final reading will be obtained.

Please remember, our bills are about a month behind, and until we get the meter reading on your scheduled "out" date and your account has been closed, your bill is not your final bill. It can take up to a week after obtaining your final reading for your account to be closed.

If you are on AUTO DRAFT, any already scheduled payments will be allowed to proceed, unless you request that it not be processed. (Auto draft payments are scheduled in the system at the time of billing, which is a day or two before the last day of the month, and are processed on the due date.) Your final bill will not process through auto draft.

If, at the time your account is closed, your final usage is under 1000 gallons and under 30 days (based on our meter reading cycle), you will not be charged.

If you have a security deposit, it will be applied to your final bill, and you will be issued a refund for any remaining credit if it is over $10. Refunds will not be issued for amounts under $10. Refunds can take 2 to 3 weeks to be processed. If we are not provided with a new mailing address, there may be a delay in processing your refund.