Water/Sewer Advice

Do you have questions concerning water pressure, discolored water or unusually high or low water bills? Find answers to frequently asked questions related to water and sewer situations. If you don't see your area of interest, or would like additional information, please let us know.

Any incidents during normal working hours should be directed to the Town at (540) 347-1101, ext. 107. For after-hours emergencies, call 911 or for all non-emergency incidents, call (540) 347-1100.

Concerns About Your Water Service?

Concerns About Your Sewer Service?

  • Sewer backup - contact Public Utilities at (540) 347-1858
  • Septic odors - contact Public Utilities at (540) 347-1858
  • Unusually high sewer: Sewer is charged at a higher rate than water, so as your usage increases, your sewer charges increase. Water and sewer usage is based on the same reading of your meter. For questions about high usage, contact Utility Billing at (540) 347-2678.