Making Payments

Water bills are usually mailed on the last day of the month and are always due on the 20th day of the month. Payments received after the due date are subject to a $5 late fee.

Payment Options

We have a number of options for paying your monthly utility bill. When choosing a method of payment, remember payments will not be credited to the account until they are received by the Town of Warrenton. Payments made on our website are applied immediately to your account.

Pay Online

View your account balance, payment history, usage history and make a payment through our online e-services website. Be aware, there is a 3% transaction fee if using a credit card, however, there is no fee if you use eCheck. Do not use PayPal. Payments made on our website are immediately applied to your bill. To log in, all you need is your account number and your last name or business name.

There are 2 separate links:

Use caution when accessing our website to make payments; there is a very deceptive look-a-like 3rd-party bill paying website (Doxo), that takes payments, charges a fee, and mails the payment to us. Those payments can take a couple of weeks to get to us.

The website will charge a 3% transaction fee for credit card payments, but there is no transaction fee if you pay with an e-check. You cannot use Paypal to make payments on our website.

Mail

Mail your payment to:
Town of Warrenton
PO Box 341
Warrenton, VA 20188

Be sure to include your account number on your check.

Pay In-Person

Pay in-person in our office at:
21 Main Street
Warrenton, VA 20186

Our office hours are from 8:30 AM to 4:30 PM.

Drop Off

Drop off your payments after hours in our outside night depository behind:
21 Main Street
Warrenton, VA 20186

Auto Draft

Have your payments automatically drafted from your bank account each month by setting up an automated bank debit service with us. Fill out the Automated Bank Debit Service Authorization Form (PDF) and mail it in with a voided check or a copy of a voided check. You can also scan and email your form to us.

Please note, deposits must be paid before auto-draft can be set up. Get the form to us by the 22nd of the month to have it active for the following month's billing. It will not be active for the current month's billing.

If making payments through your own bank's bill paying service, please allow at least 5 working days, as those payments are mailed to us and are not processed electronically. (During the holiday season, you may want to allow more than 5 days, due to delays in the mail.)

Telephone

We do not accept payments by telephone.

If You Move

In the event a customer moves, it is their responsibility to make arrangements with the Town to get a final meter reading. The bill generated from this final reading will be marked "Final Bill".

Auto-Draft Bank Debit

If your bills are normally paid with the auto-draft bank debit, be aware that once your account has been finalized your auto-draft is turned off and the final bill will not be paid through the auto-draft service.