Taste or Odor Problem

It is often difficult to isolate the cause of taste or odor problems.

If you experience objectionable tastes or odors, please contact the Water Plant at (540) 347-1103. The Water Plant laboratory may want to come out and collect a sample. To assist us in our quality assurance efforts, please be ready to answer the following questions:

  • When did you first notice the problem (time of day)?
  • Is the problem with both the hot and cold water?
  • Have you installed a new water heater recently (within the past year)?
  • Was the house vacant for a long period of time prior to the taste or odor problems?